How do I contact SignalEDI sales?
Use the message form on this page or email sales@signaledi.com with your partner mandate and timeline. Standard SMB evaluation remains self-serve alongside email.
Contact sales & support
Get to production EDI — sales, trial, or support
SignalEDI helps SMB teams move from partner mandate to production without enterprise overhead. Message sales for evaluation help, start a self-serve trial, or open authenticated tickets when you are live.
Contact salesSelf-serve trialIn-app ticketsPublic status
Key takeaways
- Evaluation stays self-serve — sales is optional for standard SMB partner mandates.
- Production issues need authenticated tickets so operators can inspect tenant context.
- Trust, status, and docs stay linked from this hub for procurement and ops reviewers.
We keep trial paths transparent, implementation expectations clear, and support destinations aligned to account context.
Pick a path
Sales, self-serve trial, or in-app tickets
Choose the path that matches where you are now: evaluating, onboarding, or operating in production.
- Contact salesShare your trading partner mandate, document sets (850/810/856 or 837/835), and go-live deadline. We reply by email — usually within one business day.Message sales
- Trial setup helpUse docs, quickstart, and the dashboard checklist to connect your first partner or upload a sample file.Start or continue trial
- Production supportOpen authenticated tickets from the dashboard so we can attach account and transaction context safely.Open dashboard support
Contact sales
Tell us your partner mandate and timeline
Chat with Signal below or leave your details — include which retailer, payer, or partner is asking for EDI and which documents you need (for example 850/810/856 or 837/835).
- Your side of EDI, handled by AI.
- Get EDI compliant today — not in 6 weeks.
- Flat monthly pricing. No setup fees.
- Healthcare EDI included in every paid plan.
- Modern healthcare EDI + APIs without legacy complexity.
Trust and response
Sales inquiries are reviewed during business hours, and we typically reply within one business day.
Paid subscriptions follow the published SLA: Critical (service down) initial response within 1 hour; Medium (minor issue) initial response within 1 business day — see /sla for the full table.
For security posture and policy details, review the Trust Center. Direct questions by email: sales@signaledi.com.
Contact sales — chat with Signal
AI sales engineer · instant answers, then email handoff
Hi, I'm Signal — SignalEDI's AI sales engineer. Tell me which trading partner is asking you to go EDI (and which documents, e.g. 850/810/856), and I'll map out the fastest path. What are you working on?
Signal can answer 10 questions here, then hands off to a human. Prefer email? sales@signaledi.com
Response expectations
Trial and email inquiries are reviewed during business hours. Plan-backed support follows the response expectations in your subscription and SLA. System health remains available on the public status page.
Support FAQ
Where do production customers get support?
Open tickets from the in-app support area so account and transaction context stay attached. Plan-backed response expectations follow your subscription and SLA.
Where can I check platform health?
Use the public status page for core subsystem availability and JSON feeds for programmatic monitoring. Account-specific issues need a signed-in support ticket.
Still evaluating SignalEDI?
Start a trial for self-serve onboarding or message sales with your partner mandate — both paths stay transparent on pricing and trust.
Explore SignalEDI
Continue on connected public paths
Pricing, checkout, solutions, support, partner requirements, and trust artifacts stay linked so buyers do not dead-end on a single page.