Support
Help for evaluation, trial setup, onboarding, and production EDI.
Prospects can get help understanding partner requirements before buying. Trial users get setup guidance. Customers can use dashboard tickets for authenticated support.
Evaluating SignalEDI
Send us your partner mandate, transaction sets, and deadline. We will point you to the right trial path.
Trial setup help
Use docs, quickstart, and dashboard checklist to connect your first partner or upload a sample file.
Production support
Open authenticated tickets from the dashboard so we can attach account and transaction context safely.
Response expectations
Trial and email inquiries are reviewed during business hours. Plan-backed support follows the response expectations in your subscription and SLA. System health remains available on the public status page.