Terms of Service

By creating an account, accessing, or using the SignalEDI platform (the “Service”), you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use the Service. These Terms constitute a legally binding agreement between you and CCCM Consulting LLC, a Florida limited liability company doing business as SignalEDI (“SignalEDI,” “we,” “us,” or “our”).

SignalEDI provides a cloud-based electronic data interchange (EDI) translation, mapping, and processing platform, including optional HL7/FHIR healthcare interoperability add-ons. The Service is provided “as-is” and “as-available.”

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• SignalEDI, its owners, officers, employees, agents, and affiliates shall NOT be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, arising out of or in connection with your use of the Service, regardless of the theory of liability (contract, tort, strict liability, or otherwise), even if SignalEDI has been advised of the possibility of such damages.
• SignalEDI’s total aggregate liability for any claims arising from or relating to these Terms or the Service shall not exceed the lesser of (a) the total fees actually paid by you to SignalEDI during the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00).
• SignalEDI assumes ZERO responsibilityfor any business decisions, operational outcomes, financial impacts, regulatory consequences, or any other results that arise from the Client’s use of, reliance on, or inability to use the Service.

• Data Accuracy: You are solely responsible for the accuracy, quality, completeness, and legality of all data, files, and content you upload, transmit, or process through the Service. SignalEDI does not verify or validate the business accuracy of your data.
• Configuration & Mapping: You are responsible for verifying that all EDI/HL7/FHIR mappings, transformations, and output configurations are correct before using them in production environments.
• Compliance: You are solely responsible for ensuring your use of the Service complies with all applicable federal, state, and local laws, regulations, and industry standards, including but not limited to HIPAA, HITECH, PCI-DSS, and any EDI standards required by your trading partners.
• Testing: You agree to thoroughly test all mappings and configurations in a non-production environment before deploying to live operations.

You agree to indemnify, defend, and hold harmless SignalEDI, CCCM Consulting LLC, its owners, officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

• Your use of or reliance on the Service;
• Any data, content, or files you upload or process through the Service;
• Your violation of these Terms or any applicable law or regulation;
• Any third-party claims arising from your business operations or use of Service outputs;
• Any claim that your data or use of the Service infringes the rights of a third party.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Any warranty that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• Any warranty regarding the accuracy, reliability, or completeness of data processed through the Service;
• Any warranty that the Service will meet your specific business requirements or expectations.

If you process Protected Health Information (PHI) through the Service, you acknowledge and agree that:

• You are solely responsible for determining whether a Business Associate Agreement (BAA) is required and for requesting one before transmitting PHI.
• SignalEDI provides technical infrastructure for data processing but does not serve as a Covered Entity or Business Associate unless a separate, executed BAA is in place.
• You bear full responsibility for HIPAA compliance within your organization, including access controls, audit trails, breach notification, and minimum necessary standards.
• SignalEDI is not liable for any HIPAA violations resulting from your configuration, data handling practices, or failure to execute a BAA.

All intellectual property rights in the Service, including software, algorithms, designs, and documentation, are and remain the exclusive property of CCCM Consulting LLC DBA SignalEDI. You retain ownership of your data. By using the Service, you grant SignalEDI a limited, non-exclusive license to process your data solely for the purpose of providing the Service.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify SignalEDI of any unauthorized use of your account. SignalEDI shall not be liable for any loss or damage arising from your failure to secure your account.

Either party may terminate this agreement at any time. Upon termination, your access to the Service will cease and your data will be retained in accordance with your plan’s data retention policy. SignalEDI may terminate or suspend your account immediately, without prior notice, if you breach these Terms.

Mandatory Binding Arbitration.Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be seated in Orange County, Florida.

Class Action Waiver.ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

Small Claims Exception.Either party may bring an individual action in small claims court if the claim is within the court’s jurisdictional limits.

30-Day Opt-Out. You may opt out of this arbitration provision by sending written notice to support@signaledi.com within thirty (30) days of creating your account. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

Fallback Jurisdiction. If the arbitration clause is found unenforceable, any disputes shall be resolved exclusively in the state or federal courts located in Orange County, Florida. You consent to the personal jurisdiction of such courts.

Costs. Each party shall bear its own arbitration costs. Filing fees shall be split in accordance with AAA rules.

SignalEDI reserves the right to modify these Terms at any time. Changes will be effective upon posting to the Service. Your continued use of the Service after modifications constitutes acceptance of the updated Terms. We will make reasonable efforts to notify registered users of material changes.

If any provision of these Terms is held to be unenforceable or invalid, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

SignalEDI uses artificial intelligence agents to provide automated support, sales assistance, technical diagnostics, and marketing communications. AI agents may:

• Respond to inquiries and qualify leads;
• Execute automated diagnostics on SFTP connections;
• Reprocess failed transactions and create support tickets;
• Provide recommendations based on your account data and usage patterns.

AI agent responses are generated by machine learning models and are NOT professional advice (legal, medical, financial, or otherwise). Client acknowledges that AI agents may take automated system actions (reprocessing transactions, running connection diagnostics) as part of normal service operations. AI agent outputs may contain inaccuracies; Client is responsible for verifying all information before acting on it. SignalEDI is not liable for any decisions made in reliance on AI agent outputs. Client consents to AI processing of their conversations and data to provide the Service.

Client accounts may receive communications from third parties (trading partners, vendors, 3PL providers, retailer EDI departments). SignalEDI AI agents may interact with these third parties through client-facing communication channels.

• Third parties are not parties to this agreement and are not granted any account access or data rights.
• SignalEDI is not liable for information shared with or by third parties through the Service.
• Client is responsible for managing which third parties interact through their account.

• All subscriptions are billed monthly via Stripe.
• Subscriptions auto-renew unless cancelled before the end of the current billing period.
• Cancellation takes effect at the end of the current billing period; no prorated refunds for partial months.
• Add-ons and one-time purchases (Managed Onboarding, Vault archival) are non-refundable once provisioned.
• SignalEDI reserves the right to change pricing with 30 days written notice; continued use constitutes acceptance.
• Failed payments may result in service suspension after a 7-day grace period.
• All fees are exclusive of taxes; Client is responsible for applicable taxes.

Use of the Service is subject to our Acceptable Use Policy. In summary, the Service may not be used for unlawful purposes, to transmit malicious content, to exceed plan limits through abuse, or to interfere with the platform. Violations may result in account suspension or termination.

These Terms, together with our Privacy Policy, Business Associate Agreement (if executed), Service Level Agreement, Acceptable Use Policy, and Data Processing Agreement, constitute the entire agreement between you and SignalEDI with respect to the Service and supersede all prior agreements, representations, and understandings.

For questions regarding these Terms, contact us at support@signaledi.com.