Retailer EDI requirements
Chewy EDI requirements
ANSI X12 5010 · VAN/AS2/SFTP · Portal: Partner Hub · Typical onboarding: 2–3 weeks
Chewy-specific compliance context
- Partner Hub is the vendor portal for certification and day-to-day compliance visibility.
- Typical onboarding window: 2–3 weeks before production cutover (partner-controlled).
- Medium-High chargeback exposure when ASN, invoice, or label rules drift.
Core EDI documents
| Code | Document | Direction | Notes |
|---|---|---|---|
| 850 | Purchase Order | Inbound | Orders via Partner Hub |
| 855 | PO Acknowledgment | Outbound | Required confirmation |
| 856 | Advance Ship Notice | Outbound | Detailed ASN with SSCC labels and box-level packing info required |
| 810 | Invoice | Outbound | Must match PO exactly |
| 997 | Functional Acknowledgment | Both | Required for all transmissions |
Compliance requirements
- X12 5010 version required for key documents
- Detailed 856 ASN with SSCC labels and box-level packing information
- Real-time or daily 846 inventory updates required
- Specific OMMs and shipping labels per Chewy routing guide
- Social compliance audits may be required
- Formatting errors trigger costly rejections and chargebacks
Supplier programs & chargeback risk
Programs: Vendor Suppliers, Drop-Ship, Import
Chargeback exposure: Medium-High — costly rejections and chargebacks for formatting errors and non-compliance
Penalty amounts, fees, endpoints, and onboarding windows reflect each retailer's published routing guides and public sources and change frequently. Confirm current figures in the retailer's own vendor portal before relying on them.